Customer Services

At Waglife we aim to really go the extra mile. We will make sure that we give you the waglife that you deserve. What does that mean in practice?

If you visit our shop and we are able to source the item from one of our local suppliers, we will deliver it to your home the same day! At no additional cost

If you contact us with a query, we will respond to you the same day, if possible within the hour!

Our support team is ready to assist you with your order, if you cannot make it work on the web, or the web is just not for you, give us a call and our team is happy to help.

Items not stocked by us. If we do not stock an item, we may just know who does. If we know we will be happy to help or recommend.

These are just a couple of examples on what Customer Service means to us. Why not experience it for yourself?

Delivery Costs

A delivery charge is payable on each item added to cart. The delivery charge is the same price per item regardless of size of product. The delivery charge is clearly indicated on the checkout form. UK, EU and RoW postage and packaging means items are sent using the Signed for Service by Royal Mail.

Delivery Shipping Information

Within normal business practices your products will be despatched within 14 working days. However, in busier periods please allow up to a maximum of 28 days for delivery.

Returns Policy and Cancellation Rights

In accordance with Distance Selling Regulations (2000) and Consumer Protection (Distance Selling)(Amendment) Regulations 2005, you may cancel your order at any time without reason, within 7 working days of delivery.

Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given below.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. Please note this policy excludes any perishable items that we may stock in the fayre section of our store. These are perishable goods and exempt from this legislation.

This does not affect your statutory rights as a consumer.

If you are in any way disappointed with any of our products, please email us in the first instance at the following address: info@waglife.co.uk

If you have cause for complaint this must be received within 8 working days of taking delivery. We will happily:

1. Provide you with a replacement, or
2. Refund the cost of item upon return (Postage is at customer cost and it is recommended a free proof of postage certificate is obtained). No refunds will be made for items returned, but not received by us if no proof of posting was obtained.

Substitution Policy

In the unlikely event of supply difficulties, Waglife reserves the right to substitute a product with a like-for-like product of equal or greater quality and value.

Missing Items

Despite all efforts, there can sometimes be unforeseen delivery delays. For items that are shown to be in stock please wait at least three days after the estimated delivery date before contacting us about a missing order. For items not in stock please wait at least twenty days/3 weeks from your order date before contacting us. During that time, you should ask your local postal sorting office if they've tried to deliver the package and ask your neighbours if the package has been left with them.

Prior to contacting us you should also check that the delivery address you gave us is correct. This is confirmed in the email receipt you will have received on placing your order.

Whilst the Royal Mail accepts that packages do go astray, the number is very small (the Royal Mail state 0.08% as of June 2005*). Once packages are placed with the Royal Mail Waglife will not accept responsibility for any items lost in transit and therefore if your order is of high value and/or urgent we strongly recommend that you use the Special Delivery Postage Option where items are tracked and compensation available in the unlikely event that your order does go astray.

Remittance terms

Payment is required upon placement of the order. No goods will be dispatched until paid for in full.

Contact Us

Waglife
Zandvoort No4,
Alexandra Corniche,
Hythe, Kent, CT21 5RN