terms and conditions, please read....

These Terms of Use set forth the terms and conditions that apply to your use of www.waglife.com (the "Web Site"). By using the Web Site (other than to read this page for the first time), you agree to comply with all of the Terms of Use set forth herein. The right to use the Web Site is personal to you and is not transferable to any other person or entity.

Copyrights and Trademarks

1. All materials contained on the Web Site are Copyright May 2005 Waglife and their Suppliers and Licensors. All rights reserved.
2. No person is authorized to use, copy, or distribute any portion the Web Site including related graphics.
3. Waglife and other trademarks and/or service marks (including logos and designs) found on the Web Site are trademarks/service marks that identify Waglife and the goods and/or services provided by Waglife. Such marks may not be used under any circumstances without the prior written authorization of Waglife.

Links to Third Party Web Sites

Waglife may provide hyperlinks to third party web sites as a convenience to users of the Web Site. Waglife does not control third party web sites and is not responsible for the contents of any linked-to third party web sites or any hyperlink in a linked-to site. Waglife does not endorse, recommend or approve any third party web site hyperlinked from the Web Site. Waglife will have no liability to any entity for the content or use of the content available through such hyperlink.

No Representations or Warranties; Limitations on Liability

The information and materials on the Web Site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein.

WAGLIFE MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE WEB SITE.

Changes to These Terms of Use and Privacy policy

Waglife reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send an e-mail to Waglife with any questions relating to these Terms of Use at info@waglife.com

Thank you for visiting Waglife (the "Web Site") and reviewing our Privacy Policy. Your privacy is important to us, and our policy is simple: we will not collect personally identifiable information about you when you visit the Web Site unless you choose to provide that information. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from our Web Site.

Data Protection Act 1998

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you.

We will only use personal information you supply to us for the reason that you provided it for.

We will only hold your information for as long as necessary to fulfil that purpose. We will not pass your information to any other parties unless this is made clear to you at the time you supplied it. All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.

Credit Card Security

We work to protect the security of your personal information and credit card details during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Use of Cookies

Cookies are used to track a user's session and are not permanently recorded. No information will be permanently stored in the cookie file on the client. The cookies are used to enhance a user's experience in a dynamic and database-driven web site.

IP addresses

We may log your IP address for the purposes of monitoring website traffic.

Copyright

All materials contained on the Web Site are Copyright May 2005 Waglife, their Suppliers and Licensors. All rights reserved.

Indemnification

You agree to indemnify, defend and hold harmless the Web Site and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

Last Update

This Privacy Policy was last updated on 04 May 2005.

Questions about the Data We hold On You

If you have any query about personal information that we may hold, please write to:

Data Protection Manager
Waglife
Zandvoort No4,
Alexandra Corniche,
Hythe, Kent, CT21 5RN

You also have the ability to contact Waglife directly with any comments or questions through the e-mail link provided: info@waglife.com

Transaction Currency

All transactions are carried out in Sterling (GBP)

Tax

All our prices are fully inclusive of VAT (sales tax). There will be no additions to the advertised price of our products for VAT or other taxes. The price you see is the price you pay.

Please note we are required by law to collect VAT regardless of where in the world you are when placing your order.

Delivery Costs

A delivery charge is payable on each item added to cart. The delivery charge is the same price per item regardless of size of product. The delivery charge is clearly indicated on the checkout form. UK, EU and RoW postage and packaging means items are sent using the Signed for Service by Royal Mail.

Delivery Shipping Information

Within normal business practices your products will be despatched within 14 working days. However, in busier periods please allow up to a maximum of 28 days for delivery.

Returns Policy and Cancellation Rights

In accordance with Distance Selling Regulations (2000) and Consumer Protection (Distance Selling)(Amendment) Regulations 2005, you may cancel your order at any time without reason, within 7 working days of delivery.

Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. Please note this policy excludes any perishable items that we may stock in the fayre section of our store. These are perishable goods and exempt from this legislation.

This does not affect your statutory rights as a consumer.

If you are in any way disappointed with any of our products, please email us in the first instance at the following address: info@waglife.co.uk

If you have cause for complaint this must be received within 8 working days of taking delivery. We will happily:

1. Provide you with a replacement, or
2. Refund the cost of item upon return (Postage is at customer cost and it is recommended a free proof of postage certificate is obtained). No refunds will be made for items returned, but not received by us if no proof of posting was obtained.

Substitution Policy

In the unlikely event of supply difficulties, Waglife reserves the right to substitute a product with a like-for-like product of equal or greater quality and value.

Missing Items

Despite all efforts, there can sometimes be unforeseen delivery delays. For items that are shown to be in stock please wait at least three days after the estimated delivery date before contacting us about a missing order. For items not in stock please wait at least twenty days/3 weeks from your order date before contacting us. During that time, you should ask your local postal sorting office if they've tried to deliver the package and ask your neighbours if the package has been left with them.

Prior to contacting us you should also check that the delivery address you gave us is correct. This is confirmed in the email receipt you will have received on placing your order.

Whilst the Royal Mail accepts that packages do go astray, the number is very small (the Royal Mail state 0.08% as of June 2005*). Once packages are placed with the Royal Mail WaglifeÒ will not accept responsibility for any items lost in transit and therefore if your order is of high value and/or urgent we strongly recommend that you use the Special Delivery Postage Option where items are tracked and compensation available in the unlikely event that your order does go astray.

Remittance terms

Payment is required upon placement of the order. No goods will be dispatched until paid for in full.